sanghokiTerms of Use

When you join sanghoki, you agree to our terms of use. These terms explain your rights and responsibilities on our platform, how we handle your account data, how deposits and withdrawals work, and how we settle disputes. We've written them in plain language so you understand what to expect — no legal jargon, no hidden clauses. If anything is unclear, our support team is available to explain.

Our terms apply to all account holders on sanghoki, whether you access our platform via Android APK, iOS Safari, or desktop web. They cover football markets (Liga 1, Piala AFF), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). They also explain how we handle deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and how withdrawals are reviewed and processed.

Our services are available only where applicable law permits. We do not offer sanghoki in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account opening and KYC on sanghoki

To open an account on sanghoki, you provide your email address, create a password, and agree to our terms. We then require KYC (Know Your Customer) verification before you can deposit or withdraw. You submit your full name, date of birth, and identity number. We may ask you to upload a photo of your ID or take a selfie to confirm your identity. Verification typically completes within a few hours.

We use your verified information to prevent fraud, money laundering, and underage gaming. Your personal information is encrypted and stored securely. We do not share your data with third parties without your consent or legal requirement. During account recovery (password reset, lost phone access), we use your verified details to confirm that only you can regain access to your account on sanghoki.

If we cannot verify your identity or if we detect suspicious activity, we may restrict your account until the issue is resolved. We'll contact you and explain what information we need. You can appeal our decision by providing additional documentation or contacting our support team.

Deposits, balance, and entries on sanghoki

When you deposit funds into sanghoki, we credit your account balance immediately after we receive and verify the payment. We support eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each method has its own minimum deposit amount and processing time — typically seconds for e-wallets and a few minutes for bank transfers.

Your sanghoki account balance represents your available funds for gaming. When you place an entry on a football match, live-dealer game, slot spin, or esports market, your stake is deducted from your balance immediately. If you win, the payout is credited to your balance in real time. Your complete transaction history — deposits, entries, payouts, and withdrawals — is stored securely and accessible anytime through your account.

We do not allow negative balances on sanghoki. Our system prevents you from placing an entry if your balance is insufficient. This protects you from accidental overspending and ensures fair play.

Withdrawals and review windows on sanghoki

You can withdraw your funds from sanghoki anytime by requesting a withdrawal through your account. We send the funds back to the same account you used for deposits — this protects both you and us. All withdrawals go through a review process to verify your account is in good standing and your funds are legitimate. This review typically takes from a few hours to a business day, depending on the time of day and our current volume.

During peak periods — such as around Idul Fitri, Idul Adha, Imlek, or after major Liga 1 or Piala AFF matches — reviews may take longer. We'll notify you by email and in-app message once your withdrawal is approved and sent. If we need additional information (such as proof of payment method ownership), we'll contact you.

If your account is new or if we detect unusual activity, we may place a longer hold on your withdrawal while we verify your identity and account history. We'll explain the reason and provide an expected timeline. You can contact our support team if you have questions about a withdrawal hold.

Game rules and result settlement on sanghoki

Every game and match on sanghoki is governed by transparent rules. Football results come from official league sources. Live-dealer outcomes are generated in real time with video evidence. Slot spins use certified random-number generators. Esports results are verified against official tournament records. We never manipulate odds, results, or payouts.

Results are settled automatically when matches conclude or games land. You can view all your entries and results in your account history anytime. If you believe a result is incorrect, contact our support team with the match date, entry details, or game timestamp. We'll investigate and explain our settlement based on our complete audit trail.

• 1
  Football matches settle at the final whistleLiga 1, Piala AFF

  Results come from official league data. Payouts are credited within minutes.

• 2
  Live dealer games settle instantlyBlackjack, Roulette, Baccarat, Dragon Tiger

  Outcomes are generated in real time with multi-camera video evidence.

• 3
  Slot spins settle on landingAviator, Sweet Bonanza, Gates of Olympus

  Certified random-number generators determine each spin. Payouts are credited instantly.

• 4
  Esports matches settle at official resultMobile Legends, Free Fire, PUBG Mobile

  Results verified against official tournament data. Payouts credited within minutes.

Account restrictions and responsible access on sanghoki

We reserve the right to restrict, suspend, or close an account if we detect fraud, money laundering, underage access, or violation of our terms. If we take action on your account, we'll notify you and explain the reason. You can appeal by providing evidence or contacting our support team.

Our services are available only where applicable law permits. We do not advertise sanghoki in restricted territories, and we decline registrations from restricted locations when we can identify them. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about availability in your area, contact our support team.

Dispute resolution on sanghoki

If you have a dispute with sanghoki — about a result, a withdrawal hold, or account access — contact our support team through live chat, email, or in-app help. Most disputes are resolved within a few hours. We maintain complete audit trails of all transactions, account activity, and gameplay, so we can verify claims quickly and fairly.

If we cannot resolve your dispute directly, we may escalate it to our disputes team. They'll review all available evidence and communicate their decision within a standard timeframe. In rare cases, disputes may require external verification (from your bank or payment provider), which may take longer.

If you remain unsatisfied after our review, you have the right to seek resolution through local dispute mechanisms in your jurisdiction. Our support team can provide documentation of your account history and our settlement decision to assist you.

Data retention and account closure on sanghoki

We retain your account data, transaction history, and gameplay records for the duration of your account plus a standard retention period (typically several years). This allows us to verify results, respond to disputes, and comply with legal obligations. Your personal information is encrypted and stored securely.

You can request a copy of your account data, update your personal information, or delete your account anytime. Contact our support team with your request. If you close your account, we retain your transaction history for dispute resolution and tax reporting, but we delete or anonymize your personal information within a standard timeframe.

Changes to our terms on sanghoki

We may update our terms of use from time to time to reflect changes to our platform, games, payment methods, or legal requirements. We'll notify you of significant changes and ask for your acceptance. If you disagree with updated terms, you have the option to close your account and withdraw your funds.

Continue using sanghoki after we announce updated terms means you accept them. If you have questions about any terms, our support team is available to explain.

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