sanghoki Platform Privacy Notice

This page describes what we collect when you use sanghoki and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and provide customer support. Your email, name, date of birth, and identity number are encrypted on our servers. We never sell your data to advertisers or third parties, and we do not track you across the internet for marketing purposes.

When you log in to sanghoki on your phone or desktop, we record the login timestamp and device type. When you place an entry on a Liga 1 match, a live blackjack hand, or an Aviator spin, we log the entry details and result. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction for your account history and regulatory compliance. All this data sits on secure, encrypted servers.

Our privacy practices are designed around your control. You can request a copy of your data, update your information, or delete your account anytime. Our support team will help you exercise these rights. This notice explains what we do, why, and how you can contact us with questions.

What data we collect on sanghoki

We collect personal data only when you provide it or when it's necessary for our service. During account registration, we ask for your full name, email address, phone number, date of birth, and identity number (KTP, passport, or equivalent). We use this information for KYC (Know Your Customer) verification — a legal requirement to prevent fraud, money laundering, and underage access.

When you use sanghoki, we automatically collect data about your activity. This includes: login timestamps and device types (Android APK, iOS Safari, desktop browser); the matches, games, and markets you interact with; your entry details and results; your deposit and withdrawal requests; and your communication with our support team. We also collect your IP address and may use cookies to remember your login session and language preference.

How we use your data on sanghoki

We use your personal data for these purposes:

• Account verification: We verify your identity through KYC to comply with local regulations and prevent fraud.
• Payment processing: We confirm your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer. We process your withdrawals and send funds to your registered account.
• Entry settlement: We record your entries on Liga 1, Piala AFF, live blackjack, slots, and esports markets. We settle results and credit payouts to your account.
• Customer support: When you contact us, we review your account history to resolve your issue quickly and accurately.
• Legal compliance: We keep records to comply with local tax laws, anti-money-laundering regulations, and responsible-gaming policies.
• Security and fraud prevention: We monitor for suspicious activity, unauthorized access attempts, and unusual entry patterns.

We do NOT use your data to build marketing profiles, send unsolicited advertising, or sell your information to third parties.

Third parties and data processors

We use trusted third-party services to operate sanghoki. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction details only. Email providers send you account confirmations and support responses. Cloud infrastructure providers host our servers and databases with encryption and backups. KYC verification partners verify your identity documents. All these processors sign strict data-protection agreements with us and are prohibited from using your data for their own purposes.

Our servers may sit outside your jurisdiction. By using sanghoki, you consent to your data being processed and stored on servers in other countries, subject to this privacy policy and local data-protection laws.

Data retention on sanghoki

We keep your account data for as long as your account is active. After you delete your account, we retain records for a standard period (typically years) to comply with tax and legal obligations. Your entry history, deposit history, and withdrawal records are retained permanently for audit and dispute-resolution purposes. You can request a copy of your data or ask us to delete non-essential information anytime.

Cookies and tracking

We use cookies only to improve your sanghoki experience. Session cookies remember you as you navigate between pages and keep you logged in. Preference cookies store your language choice and notification settings. We do NOT use tracking cookies to follow you across the internet or build marketing profiles. Third-party advertisers do not have access to sanghoki cookies.

You can disable cookies in your browser settings, but this may affect your sanghoki experience (you may need to log in more often, or some features may not work correctly). We do not track you through third-party pixels or conversion tracking outside our platform.

Your rights on sanghoki

You have the right to access, update, and delete your personal data. You can log into your sanghoki account anytime and view, edit, or download your profile information, account history, and transaction records. You can also request a complete copy of your data in a portable format — we'll provide this within a few business days. If you want to delete your account, you can request this through our support team. We'll explain any data we must retain for legal or regulatory reasons.

You have the right to withdraw consent for non-essential data processing. For example, you can opt out of promotional emails or push notifications through your account settings. You cannot opt out of essential processing (KYC verification, payment processing, fraud prevention) because these are required for the service to operate.

• 1
  Access your dataRight 1

  Log into your sanghoki account to view all your personal information, account history, and transaction records in real time.

• 2
  Correct or updateRight 2

  Update your name, email, phone number, or password anytime through your account settings. Contact support if you need to correct verified identity information.

• 3
  Delete your accountRight 3

  Request account deletion through our support team. We'll explain what data we must retain for legal compliance.

Security on sanghoki

We protect your data using industry-standard encryption (SSL/TLS for data in transit; AES for data at rest). Your password is hashed and salted, never stored in plain text. We regularly audit our security practices and patch vulnerabilities. Our servers are protected by firewalls, intrusion detection, and regular backups. We limit access to your data to staff who need it to serve you.

No security system is perfect. If we discover a breach, we'll notify you promptly and take steps to minimize harm. We encourage you to use a strong, unique password for sanghoki and enable two-factor authentication if available. Never share your password or account details with anyone, including our staff.

Contact us about privacy

If you have questions about this privacy notice, want to exercise your data rights, or need to report a privacy concern, contact our support team. You can reach us via live chat in the sanghoki app, email, or the help section on our website. We'll respond within a few business days. If you're in Jakarta, Surabaya, Bandung, or Medan, or anywhere else, our team treats all privacy requests with equal care and urgency.

This privacy notice applies to all sanghoki services — our mobile app (Android APK and iOS Safari), our website, and our customer support. We may update this notice to reflect changes in our practices or legal requirements. When we make material changes, we'll notify you via email and request your acknowledgment before the new policy takes effect.

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