sanghoki Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, security, and how our platform works across mobile and desktop. This page answers the most common questions we receive about sanghoki — from opening an account and verifying your identity, to depositing via DANA or e-wallet, understanding live-dealer tables versus slots, and contacting our support team.
If your question is not covered here, our support team is available via live chat in the sanghoki app, email, or the help section on our website. We respond to most inquiries within a few business hours. For detailed information about our terms, policies, and jurisdiction restrictions, please read our Terms & Conditions, Privacy Policy, and Legal Notice.
This FAQ is organized by topic: account and registration, payments and transactions, game rules and categories, and security and account care. Each section explains how sanghoki works in plain language, with references to the payment methods we support (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and the games we offer (Liga 1, Piala AFF, Champions League, blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Mobile Legends, Free Fire, PUBG Mobile).
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, jurisdiction notice, support contact
If a deposit or withdrawal does not complete, check your account history in sanghoki to see the transaction status. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) are usually instant, but may take a few minutes if your bank is processing the request. If a deposit shows as pending after subject to verification, contact our support team with your transaction ID. For withdrawals, we review each request and process it within a standard timeframe. If your withdrawal is delayed, our team will investigate and update you. Never attempt the same transaction twice — this may result in duplicate charges from your bank.
No. Each person is permitted to hold only one account on sanghoki. Multiple accounts from the same person, email, phone number, or payment method are prohibited and may be closed without notice. If we detect duplicate accounts, we may freeze both accounts and hold any funds pending investigation. If you have accidentally created more than one account, contact our support team immediately to close the extra accounts. We use KYC verification and account-linking tools to detect and prevent duplicate accounts.
Payments and transactions
To deposit via e-wallet, mobile banking, or local payment, log in to your sanghoki account, go to the Deposit section, and select your payment method. You will be redirected to the app or payment gateway. Confirm the amount and complete the transaction. The deposit appears in your sanghoki account instantly. For bank transfers (online payment, e-wallet, mobile banking, local payment), we provide a Virtual Account number. Transfer the exact amount to that number, and the deposit is credited within minutes. online payment, e-wallet, and mobile banking work similarly — select the method, confirm the amount, and complete the payment. If your deposit does not appear within subject to verification, check your bank or app to confirm the payment went through, then contact our support team with your transaction details.
Bonus offers on sanghoki vary and are subject to terms and conditions. We may offer welcome bonuses for new accounts, seasonal promotions during Idul Fitri or Idul Adha, or special offers tied to events like Liga 1 or Piala AFF. Each offer has specific requirements — such as a minimum deposit, a playthrough requirement, or eligibility restrictions. Read the terms carefully before accepting a bonus. Bonuses are credited to your account and may be subject to withdrawal restrictions. If you have questions about a specific bonus offer, contact our support team. We do not guarantee any bonus amount or percentage — all offers are subject to our terms and may change without notice.
In your sanghoki account settings, you can update your email, phone number, and password. You can view your deposit and withdrawal history, check your KYC verification status, and manage your notification preferences. You can also review your account balance and entry history across all games (football, live dealer, slots, esports). If you forget your password, use the password-reset link on the login page — we'll send a reset link to your registered email. You cannot self-exclude or Account controls through the account settings. If you need to close your account or have other account-control requests, contact our support team.
Game rules and categories
Live-dealer tables on sanghoki feature real dealers in multi-camera studios. You can play blackjack, roulette, baccarat, and Dragon Tiger in real time, with live video feeds and chat. Each hand or spin is dealt by a human dealer. Slots are automated games — you spin the reels and the outcome is determined by a random number generator. Popular slots on sanghoki include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables offer a social, interactive experience; slots are faster-paced and require no dealer interaction. Both are available on mobile and desktop.
You can reach our support team via live chat in the sanghoki app, email, or the help section on our website. Live chat is the fastest way to get help — our team responds within hours. Email support is available for detailed inquiries or account issues. In-app help provides FAQs and common solutions. For urgent account or payment issues, use live chat. For general questions, email is fine. We do not offer phone support at this time. Our support team can help with login issues, payment questions, game rules, account verification, withdrawal delays, and other concerns about using sanghoki.
Security and account care
KYC (Know Your Customer) verification is a standard process we use to confirm your identity and comply with anti-money-laundering regulations. During KYC, we ask for your full name, date of birth, address, and a government-issued ID (passport, driver's license, or national ID). We may also ask for a selfie or proof of address. This information is encrypted and stored securely. Verification typically completes within a few business days. Once verified, you can deposit and withdraw without restrictions. If your KYC is rejected, we'll explain why and give you a chance to resubmit. Your data is never shared with third parties except as required by law.
Use a strong, unique password for your sanghoki account — at least 8 characters with a mix of letters, numbers, and symbols. Never share your password or login details with anyone. Enable two-factor authentication if available. Log out after each session, especially on shared devices. Check your account regularly for unauthorized activity. If you suspect your account has been compromised, change your password immediately and contact our support team. We use encryption and standard security practices to protect your data. However, you are responsible for keeping your login credentials confidential. If someone gains access to your account, we may not be able to recover lost funds.